Expert Onboarding & Community Manager

Job Description:

As an Expert Onboarding & Community Manager, you’ll play a crucial role in onboarding new experts, helping them establish a successful presence on the platform, and managing ongoing relationships to foster engagement and growth. You will be responsible for guiding experts through their profile setup, launching their presence on social media, and encouraging a sustained community of activity and interaction.

Key Responsibilities:

• Onboarding & Profile Completion: Guide new experts through the signup and onboarding process, ensuring profiles are complete and optimized for a successful launch.
• Social Media Launch Coordination: Coordinate with experts to develop and schedule social media announcements, and draft compelling social media assets to maximize engagement and visibility.
• Community Engagement & Relationship Management:
  • Maintain and strengthen relationships with experts by encouraging additional social posts and nurturing a community of engagement.
  • Identify opportunities for experts to refer other key individuals to the platform, supporting organic growth and quality referrals.

Qualifications:

• 2+ years of experience in community management, social media, or a customer success role, preferably within a tech or online platform environment
• Exceptional interpersonal and communication skills, with a knack for building and maintaining relationships
• Experience coordinating social media content and engagement strategies
• Goal oriented with a track record of exceeding targets
• Familiarity with CRM software and willingness to build processes
• Strong problem-solving skills and the ability to think critically and creatively
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients
• High degree of adaptability 
• Ability to work in the office 3 days per week (tbd/potential to increase to 4 days in 2024)

About Us:

Intro is the best way to book world-class experts and get advice over a video call.

We believe that access to people and knowledge can unlock human potential. Whether it’s learning how to perform an exercise from a top fitness trainer or getting business advice from a successful entrepreneur, access and information can improve your life and the lives of others. That is why our mission is to give everyone access to anyone.

The Founding Team:

Our CEO previously built an operating system that was acquired by Intuit and became the new QuickBooks Online. Our CTO previously built a marketplace that was used by millions of people and generated over $100m in GMV. We love working on BIG problems for a LOT of people and believe that Intro will be the most impactful yet.

Come build Intro with us and help us accelerate our mission to give everyone access to anyone.

Our Investors:

We’re backed by Andreessen Horowitz (A16Z), Alexis Ohanian (founder of Reddit), Tiffany Haddish, Kevin Durant, and a group of world-class investors.

Company Values:

• Impress the customer
• Be successful as a company
• Be creative, inventive, and scrappy
• Keep it simple and execute
• Take a moment to understand others
• Feedback should make us stronger, not weaker
• Stay grateful

What We Offer:

• Competitive salary and equity options (you become an owner of the business)
• Comprehensive health benefits
• A dynamic and supportive team environment
• Opportunities for growth and advancement within the company
• The chance to make a significant impact in a fast-growing startup
• Choose your own benefit (gym stipend, in-office meals, etc)