Account Manager

Job Description:

As the first Account Manager, you will play a crucial role in shaping the future of our startup. You will be responsible for managing client relationships, ensuring customer satisfaction, and driving revenue growth. This role requires a high degree of autonomy, problem-solving skills, and adaptability. You will be comfortable being on the phone or Zoom for most of the week, engaging with clients to understand their needs and provide tailored solutions. This position will start with 3 days in the office per week, with the potential to increase to 4-5 days over the next year.

Key Responsibilities:

• Client Relationship Management: Build and maintain strong relationships with clients, ensuring their needs are met and they are satisfied with our services
• Sales and Revenue Growth: Identify opportunities for upselling and cross-selling to drive revenue growth
• Communication: Conduct a high volume of calls and Zoom meetings each week to engage with clients and drive business outcomes (30-50 per week)
• Customer Support: Provide exceptional customer service, addressing any issues or concerns promptly and effectively (we have a CS team, but you will get pinged)
• Autonomous Execution: Develop and implement strategies independently to meet and exceed sales targets
• Collaboration: Work closely with the support, product, and operations teams to ensure alignment and achieve company goals
• Feedback Loop: Gather and relay customer feedback to the product team to help inform product development and improvements
• Adaptability: Quickly adjust to changing priorities and market conditions, demonstrating resilience and flexibility
• Problem-solving: Proactively identify and resolve issues, providing innovative solutions to challenges

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field
• 3+ years experience in account management, sales, or a related role
• Goal oriented with a track record of exceeding targets
• Familiarity with CRM software and willingness to build processes
• Strong problem-solving skills and the ability to think critically and creatively
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients
• High degree of adaptability and resilience in a fast-paced, dynamic environment
• Self-motivated and able to work independently with minimal supervision
• Ability to work in the office 3 days per week (tbd/potential to increase to 4 days in 2024)

About Us:

Intro is the best way to book world-class experts and get advice over a video call.

We believe that access to people and knowledge can unlock human potential. Whether it’s learning how to perform an exercise from a top fitness trainer or getting business advice from a successful entrepreneur, access and information can improve your life and the lives of others. That is why our mission is to give everyone access to anyone.

The Founding Team:

Our CEO previously built an operating system that was acquired by Intuit and became the new QuickBooks Online. Our CTO previously built a marketplace that was used by millions of people and generated over $100m in GMV. We love working on BIG problems for a LOT of people and believe that Intro will be the most impactful yet.

Come build Intro with us and help us accelerate our mission to give everyone access to anyone.

Our Investors:

We’re backed by Andreessen Horowitz (A16Z), Alexis Ohanian (founder of Reddit), Tiffany Haddish, Kevin Durant, and a group of world-class investors.

Company Values:

• Impress the customer
• Be successful as a company
• Be creative, inventive, and scrappy
• Keep it simple and execute
• Take a moment to understand others
• Feedback should make us stronger, not weaker
• Stay grateful

What We Offer:

• Competitive salary and equity options (you become an owner of the business)
• Comprehensive health benefits
• A dynamic and supportive team environment
• Opportunities for growth and advancement within the company
• The chance to make a significant impact in a fast-growing startup
• Choose your own benefit (gym stipend, in-office meals, etc)

The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role.